Customer Complaints Process

MG Motor Australia Customer Complaints Process

MG Motor Australia is committed to providing products and services of the highest standard. However, we do understand that sometimes things do not go as planned. If you have a concern or are dissatisfied in any way, we'll do our best to help resolve the situation in a fair and transparent manner.

Step 1: Discuss with your MG dealer

If there is a concern with your vehicle or the service you have received at your authorised MG Dealer, please raise this with them directly and they will do their best to resolve your complaint.

Our dealer's highly trained technicians, sales and service teams are best placed to address your concerns and if required, will contact us directly on your behalf.

Submit an enquiry via this Contact us form and one of our consultants will be in touch.

Step 2: Contact MG Motor Australia

If you've approached you dealer and something is still not right, let us know how we can help.

Submit an enquiry via or email: customercare@mgmotor.com.au and one of our consultants will be in touch.

Our customer care team is available Monday to Friday (excluding public holidays) from 8:00am to 5:30pm (AEST).

To help us investigate and try to resolve your complaint, please provide us with the following information:

Your full name and address
Your contact details
Vehicle registration or Vehicle Identification Number (VIN), if applicable
A clear description of your complaint (including the name of your MG dealer, if applicable)
What would you like us to do to rectify the situation
Relevant copies of any supporting documentation

Alternatively, you can call us directly on 1800 MG TEAM (1800 64 8326).

Our commitment to you

We will provide a case number following the receipt of your complaint and this should be used in any further communication on the complaint.

We will investigate your complaint and provide a fair response based on the information available to us, and in accordance with your rights under any applicable MG Motor Australia Supplementary Warranty and all applicable laws including the Privacy Act and Australian Consumer Law.

In some cases, we'll need to contact your dealer for more information. If appropriate, we may refer the complaint directly to them for information or action.

We will do our best to resolve your complaint quickly and aim to resolve your complaints within 5 business days.

More complex complaints may take longer but we will keep you updated throughout the process.

We will make sure to provide a clear explanation for our decision.

We will handle your personal information in accordance with our Privacy Policy.

See What Our Customers Think

5.0 rating out of 43 reviews

Stuart Davison

Jordan and the team at Burwood MG were great. From my first enquiry to organise a test drive of the MG S5 EV, to the purchase and delivery of the car, the ex...

4 days

Dave Williams

Got a MG4 Urban from MG Burwood this week and so far we are very pleased with the car. The whole deal was made smoothly with Akash providing help and endless...

7 days

Linda Thomson

From first enquiry to collection of new vehicle today; service excellent. Jordan absolutely went the extra mile (kilometre) with information provided, time s...

7 days

Tim Carter

Excellent experience with James Tan at Burwood MG. Very knowledgeable and helpful. Also, James makes the best coffee. :-) Much preferred the experience I hav...

7 days

Sharda Symons

From the moment I rang MG Burwood to purchase my car, I was in good hands with Jordan. He is a delightful human being who has demonstrated that he cares abou...

about 1 month

Chris

Excellent service from James at MG Burwood. He was enthusiastic, helpful, and very accommodating from start to finish. He worked hard to secure me a great ba...

about 1 month

Lucy Zhang

Akash was very helpful and friendly, he stayed back multiple times to facilitate the sale smoothly. Answered all of my questions, and had great communication...

about 2 months

L P

Jordan & Sebastian were amazing and we struck a great deal on an MGS5. Defs recommend

2 months

Firas K

I Purchased an MG HS, and Akash is best salesman ever, very professional, knowledgeable, and has great attitude, I was able to get the car in a competitive p...

3 months

Irina Lubomirska

Extremely helpful and professional staff and management. I contacted MG Burwood to arrange for a test drive of a car I was interested in, after an extremely ...

3 months

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Burwood MG

70 Burwood Hwy,
Burwood, VIC, 3125

03 9268 1800

Mon-Fri: 8:30am-5:30pm
Sat: 8:30am-5:00pm
Sun: Closed